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Terms and Conditions

Not the most well read section but we do ask you to take just 5 minutes to read please!

By browsing and using our website, you agree to comply with and be bound by the following terms and conditions of use;

The content and pages of this website are for general information and subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, availability or suitability of any materials for any particular purpose. You will be responsible for any products or services obtained via this website meet your specific requirements. We cannot be responsible for any errors in measurements provided by you, the customer. Your use of any information or materials on this website is entirely at your own risk.

Payment Method  – We process all payments via PayPal.  Please note that you do not have to have a PayPal account to make payment using this service, just select the credit/debit card option within PayPal to continue with your order

Delivery  – Delivery of your order shall be made by Royal Mail or courier to the delivery address given at checkout. It is important that this address is accurate. Please allow up to 7 working days for delivery in the UK. If we fail to deliver the goods (or any part of) for any reason other than any cause beyond our reasonable control or your fault, we are liable to  refund the price of the goods. Due to the VAT implications and extra charges, we are sorry but we only post to the UK.

Postage – We use Royal Mail options for posting. We have set a first class postage rate along with a cheaper 2nd class option. If your order fits as a large letter and you have chosen 2nd class, we will post it first class as it will still be within the £3 value. Please note that whilst we endeavour to post first class orders as priority, first class postage does not guarantee next day delivery. If you require something urgently, please email. We are at the mercy of Royal Mail and will not be liable for any delays due to circumstances beyond our control.

Discount codes – can be used once per person, per order. Any codes must be input prior to payment being taken, discount codes are not applied to orders in retrospect.

Returns  – Whilst we hope that you will love the items that you have ordered from us, we do accept that there are occasions when you may need to arrange a return. Please contact us within 7 days of receipt to discuss the return.

We will exchange or refund any item you are not happy with or change your mind about as long as goods are returned in original condition within 21 days of the original order.  Unless the goods are deemed defective, damaged or not as described, you are responsible for the cost of returning the goods to Sew Busy (the goods must be in the original packaging in perfect condition with no damage). Returned items will be refunded when received at Sew Busy (we will give you an address to return to) minus the original postage cost. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. Please inspect your goods on arrival.  In the event of an item arriving damaged, please inform Sew Busy immediately or as soon as possible and certainly no later than within 7 days of delivery.   Any damaged goods reported later than this timeframe will not be accepted. Once we have confirmed receipt of faulty or damaged goods a replacement or refund will be arranged for you. Unwanted goods must be returned in a fully re-saleable condition and any tags must be intact. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

We are unable to offer a refund on any fabric cut for your specific requirements, unless the item is deemed as damaged or faulty. Please note that goods are inspected before despatch.

Accuracy of Content – Sew Busy makes every effort to give a fair representation of the products that we sell, however, slight variations may sometimes occur. All measurements quoted are approximate and the reproduction of colours is as accurate as digital media, photographic and publishing processes allow.

Inspection – You should always inspect the goods upon receipt and check that everything specified is included. You will be deemed to have accepted the order unless you notify Sew Busy of a problem with 7 days of receipt.

Website – Sew Busy has taken all reasonable care in the preparation of the contents on this web site, but makes no representation or warranty, expressed or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this website.  Sew Busy have endeavoured to show the correct colour as much as possible but cannot be held responsible for any differences seen on your device to that in reality.

Sew Busy’s liability to the buyer shall at no time exceed the price of the goods supplied. We shall be under no liability for any direct or indirect loss and/or expense suffered by the buyer or liability to third parties incurred by the buyer which may arise from the use of this Website.

Sew Busy shall be under no liability whatsoever for any loss or damage whether direct or indirect resulting from the supply of goods.  We shall be under no liability whatsoever for the quality and purpose of goods supplied to the buyer or to a third party.

Trading Name – This Website is owned and operated by Sew Busy. 

Cancellations – If you wish to cancel an order please contact us by email or phone as soon as possible.  We cannot be held responsible for orders that have already been dispatched. We will confirm by email if cancellation has been accepted prior to dispatch and arrange a refund within 7 working days.

Cancellation (by us) – We reserve the right to cancel the contract between us if:

  1. We have insufficient stock to deliver the goods you have ordered.
  2. We do not deliver to the country or location in which you reside.
  3. Your order meets the requirement to obtain a personalised postage estimate due to the size of your order and the location to which we are sending.
  4. One or more of the goods you ordered was listed at an incorrect price due to a typographical error.
    If we do cancel your contract we will notify you by e-mail and will refund your order value within 14 days.

Privacy & Security – Sew Busy treats your personal information with the strictest of confidence and will not share it with any third parties. Personal bank account details are directed through our Paypal and are not disclosed to Sew Busy during this process.

Feedback – If you would like to give us some comments or feedback about our Website, we would love to hear from you.  Please contact us at info@sew-busy.co.uk


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